LS Tech

Services

LivServ provides your website with a chat service that completely enhances an online visitor's experience. ITS NOT JUST A LIVE AGENT CHAT SOFTWARE OR A HOSTED SERVICE, BUT A COMPLETE RANGE OF VISITOR ENGAGEMENT AND LEAD GENERATION SERVICES by deploying physical agents on your behalf as your representatives

LivServ Live Agents are the best example of a personalized customer service and sales approach, providing your website visitors an experience they will never forget which is live interaction and the highest level of customer relationship. LivServ contact center would continuously monitor visitors who come to your website and then interact with them. Its very similar to a customer walking into your retail showroom and one of your own sales personal walking with a greeting and offer to help him to look around and find what he/she is looking for. With this interactive service, our live agents help you identify the visitors, differentiate them from the rest and stop the visitor from moving on to the competitor's website, thus generating a validated lead. LivServ helps in customizing and personalizing the process for your website on a daily basis.

Your web site is under constant monitoring by our team of trained agents 24*7 and 365 days.
Whenever a visitor comes to your web site, a customized proactive window pops up with a pleasant greeting from one of LivServ's online rep as a virtual sales person!
LivServ contact center uses a pre-approved script to continue the engagement with the visitor, generally highlighting your products / services, and making the visitor feel comfortable and find out about what they are looking for !
Then LivServ Online rep would collect a few contact details ( email ID / Tel nos etc. ) of the visitor along with the product / service of their interest and pass this sales lead to you instantly, along with the details over a mail - and if you prefer, we can also send you an SMS alert or give you a call.
A range of Utilities are also available for Lead Management and Website Analytics.

24/7 Service

Visitor Greeting, Engagement and Lead Generation

Chat History

Access to Admin Console and Lead Status Console

Full Analytics and Reporting Console

Encryption of Confidential Information with access only to the client

ROI Calculator

Repeat Visitor Identification

Customised Greeting Messages

Built In Spell Checker

Search Keywords Analyser

Geographical Classification

Time Graph Distribution

O.S. and Browser details

Country & City details of Visitors

Search Engine Classification

Work Order Classification

Landing Page Information

SMS Alerts

Daily Reports

Page View Details

Chat Transfer

Chat Back Option

IP Filtering

CRM

EXTENDED AGENT SERVICES:

And if you want us to handle an Extended Sales / Pre-sales process with the visitor, Post-Sales Services or Support Services, we can also offer such services ! Our Supervisors and Customer Relationship Managers will train the Agents based on the requirement and help in achieving the targeted Business benefit.
LivServ is also the perfect tool for Online Surveys and Marketing Campaigns where our LivServ Agents will collect important Market and Customer views and requirements that can help the Chairman or Board of Directors to take crucial Business Decisions.
BE YOUR OWN SALESMAN:

We can also provide visitor greeting services, and engage in general chat with the customer and bring you in to the on-line chat, so that you can be your own sales man, which help many small traders and business men. This is addressed by a CHAT TRANSFER Service model, where LivServ will engage clients round the clock and validated leads will be handled by the Client's Agents when they are online.