LS Tech

Services

• LivServ provides your website with a chat service that completely enhances an online visitor's experience. It's not a live agent chat software nor just a hosted service, but a complete range of services by deploying physical agents on your behalf as your representatives

  LivServ Live Agents are the best example of a personalized customer service and sales approach, providing your website visitors an experience they will never forget which is live interaction and the highest level of customer relationship. LivServ contact center would continuously monitor visitors who come to your website and then interact with them. Its very similar to a customer walking into your retail showroom and one of your own sales personal walking with a greeting and offer to help him to look around and find what he/she is looking for. With this interactive service, our live agents help you identify the visitors, differentiate them from the rest and stop the visitor from moving on to the competitor's website, thus generating a validated lead. LivServ helps in customizing and personalizing the process for your website on a daily basis.

• SALES LEAD GENERATION:

  • Your web site is under constant monitoring by our team of trained agents
  • Whenever a visitor comes to your web site, a customized window pops up with a pleasant greeting from one of LivServ's online rep as a virtual sales person!
  • LivServ contact center uses a pre-approved script to continue the engagement with the visitor, generally highlighting your products / services, and making the visitor feel comfortable and find out about what they are looking for !
  • Then LivServ Online rep would collect a few contact details ( email ID / Tel nos etc. ) of the visitor along with the product / service of their interest and pass this sales lead to you instantly, along with the details over a mail - and if you prefer, we can also send you an SMS alert or give you a call.

• EXTENDED AGENT SERVICES:

  And if you want us to handle an extended sales / pre-sales process with the visitor, and can give us the right contents & agent training, we can also offer such services !

• BE YOUR OWN SALESMAN:

  We can also provide visitor greeting services, and engage in general chat with the customer and bring you in to the on-line chat, so that you can be your own sales man, which help many small traders and business men.