Studies show that 95% of potential customers prefer live human interaction for online assistance, but 85% of the same potential customers would rather not use the phone.
Using LivServ chat service, prospective customers avoid the hassles of navigating through phone systems or waiting on hold for up to an hour to speak with concerned personnel. Some of the prospective customers do not want to spend money to initiate a phone call to make a purchase. Visitors to your website do not have time or patience to go through the contents, instead they expect quick assistance. Many may simply give up on your website and find products from your competitors if they can't get help through chat instantly.