It is a unique feature of a "text based communication interface " appearing on the screen embedded into the corresponding website. As the visitor opens your site he/she is pleasantly greeted just as your staff would greet a visitor who physically walks into your establishment.
LivServ service based sites are different from other sites, where the customer is required to click a button to initiate a chat - studies have indicated that most visitors do not click on the click-to-chat button !
The LivServ channel "adds life" into the website bringing on that personal touch, making browsing extremely pleasurable and more convenient. The benefits are manifold.
Generally many sales are lost at the point of ordering, clients get understandably edgy about their doubts/unanswered questions about specific features or capabilities of their purchase, leading to shopping cart abandonment. Many clients are hesitant in purchasing even if they have only one unanswered question. By providing live support using 'LivServ', assistance can be provided to them in that final hurdle between the lead and the sales closure.
If you are interested, you can avail LivServ services in your site for 15 days on a trail basis, before deciding. Our online CSR will guide you through the process.
A Live Agent is like your own employee located at a remote contact center who greets, provides customer services and executes your sales scripts. He would be a highly skilled and professional web site sales agent providing you virtual business support. Traditionally you would have your sales agent available within the premises or in majority of the instances sitting next door to you. But with the introduction of our Live Agent Services you can have a virtual/online Internet based sales agent on your web site, greeting your web visitors and generating leads for your business. All this, for only a marginal cost.
Our business model allows you to have a real-time/on-line interaction with your customers on your website, thus giving the customers a "personalized experience"!
First We send you a piece of Code which you upload on to your Web pages. This begins to monitor your site recording visitors, who they are, where they come from, what were the referral sites, what were the "key words" they used to reach you, etc including detailed mapping of their tour of your site.( i.e. which pages, duration on a page and the pattern followed.) This information is then used to assess the potential customers from the "I'm-here-by-mistake" visitor.
Second We now upload our Interactive window on to your Web site. A visitor on your Web site will now be pleasantly greeted by Our Live Agent,( Text based so as to be as non intrusive as possible) who will then assist him in his browse and eventually avail of his email address. Our agents or Your Live Agents as we prefer to call them will be fully trained on the content in your Web pages and other further information you provide us, as per the package you choose.
Third The transcript of the conversation with all visitors will be sent to you on a daily basis and your comment on them noted until we feel we have built up a sufficient knowledge base.
Our Live Website Agents are "Always Connected" to your website, prepared to have a real time chat with your website visitors/customers. They are well trained to add value to your website by providing you with:
In Summary, Our Live Agents follow a three-step process:
Yes . Why not employ own agents ? … Well…
If you plan to employ your own agents, first you need to either buy or license the application software on a per agent / per seat basis and pay for the same. But LivServ Services already include this cost, and there is no separate per agent charge. Most of the LivServ clients are the marketing / sales division of a company, who would like to look on to this service as an extension of their marketing activities, rather than as a Technology tool.
If you plan to employ your own agents, first you need to either buy or license the application software on a per agent / per seat basis and pay for the same. But LivServ Services already include this cost, and there is no separate per agent charge. Most of the LivServ clients are the marketing / sales division of a company, who would like to look on to this service as an extension of their marketing activities, rather than as a Technology tool.
Our product has been evolved out of extensive study and development for the past three years and can claim to "numero-uno" in Features, Versatility and Power of Delivery.
Our Live Agents follow a 3 step process:
1. They greet every visitor that comes to your web site
2. They provide customer service during the visitor's stay on your web site
3. Through this process, they increase your sales and leads.
THE RESULTS speak for themselves.
Please contact us to give references for the industry of your particular Interest.