Experience the benefits of closing more sales and providing better support to your Customers through the web. The current customer acquisition rate of new customers from the web will improve by a factor of five or ten - This will mean a dramatic shift in the ROI , on the investments made by the Client on its website, especially if the client is using any SEO marketing through Google / Yahoo etc., which costs it money for every visitor such search engines brings.
It is an extremely powerful PR Tool that creates a higher Brand Affinity compared to “non-interacting” websites – the customer retains the memory of a pleasant chat with an agent, and would consider coming back to the Client, whenever he needs something that is available from the client, as understood from the casual chat that he has had earlier.
No Investment on Infrastructure (Software & Hardware Technology) or human resources for a 24/7 service. Its a single line HTML code to be pasted on the Website and Service is Activated. No IT Issues.
Communicate with your website visitors instantaneously in real time! An enormous number of website visitors prefer live human interaction for online assistance, but do not prefer a phone call for the same. Many prospects simply give up and go make their purchases elsewhere if they can't get help instantly. So, A higher or enhanced level of engagement for the clients when they visit the Website of the client, as compared with that of competitors, especially when the visitor is coming to the website through a generic search on Google or Yahoo, where he is likely to visit other similar sites as well.
Chatting visitors can multi-task (pay attention to work, browse other sites, attend phone calls, eat a snack, grab a credit card, etc) which makes them more comfortable as they are in familiar environs and continuing their daily work. Thus, these interactions offer a comfortable buffer of emotion and anonymity that protects both the company's agents and visitors from someone's particularly bad day, which unfortunately comes across all too clearly through one's voice on the phone.
Immediately reduce shopping cart and website abandonment by 20-40% with LivServ 24x7 chat services. Our services provides a convenient method for website visitors to get the help they need when they need it the most : Right then and there.
All feedback and queries are stored in a database for your online review thus allowing for intelligent analysis of your customer requirements.
As sales and revenues will increase directly through your web site, there will be a reduction in distribution and point of sale costs for some businesses, which will result in higher profitability for that business.
LivServ records and provides a transcript of every sales lead or customer issue or general interaction, including all details of the visitors, wherever possible, with comments and analysis. This data can easily be integrated with any sales management or CRM solution.
Using our free lead management software, your Sales Rep. can update online every action taken by him/her till order closure for every sales lead generated through chat.
With our online console, Sales Manager can view the status of each sales lead, number of leads converted to orders, reasons for non closure of orders and also website visitor profiling which can be used to derive suitable marketing strategies and calculate ROI.